Refund policy

Returns
Our return policy lasts 14 days. All orders are eligible for FREE RETURNS & FULL REFUNDS within 14 days of delivery. If 14 days have gone by since delivery, unfortunately we can’t offer you a refund or exchange.

To be eligible for a free return and full refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If your item is not in unused, and new, condition you may eligible for a partial refund incurring a $20 restocking fee, in addition to any associated shipping costs. Due to high demand, and the ongoing COVID-19 pandemic, any opened items will be ineligible for a full refund due to hygiene reasons.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds may be granted:
Items that have been used.
Any item not in its original un-worn condition, any item that is damaged, or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery.

Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
In some cases returns may only be eligible with a $20 restocking fee.

Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account then contact us at support@fitfones.com to let us know you are missing your refund. We will confirm that your refund was issued.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us again at support@fitfones.com.

Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@fitfones.com and request a return label.

Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you, or gift voucher emailed upon request.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping:
ALL APPROVED RETURNS WILL BE ISSUED A FREE PRE-PAID SHIPPING LABEL TO SEND YOUR ITEM BACK TO US. If you chose an expedited shipping method at checkout, those shipping costs for are non-refundable.

 If you are approved for a partial refund due to being outside of the return period or returning a used product, you will still be issued a pre-paid shipping label to send your item back to use, however the cost of return shipping and any other associated shipping costs will be deducted from your refund in addition to the restocking fee.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

To return your product, you can mail your product to:

936 SW 1st Avenue 
#896
Miami FL 33130 
United States